The Importance of Updating Employee Information

Published: Jan. 13, 2022

We know how busy you are and that administering your group benefits plan is only one small part of what you do on a day-to-day basis. With that in mind, we wanted to check in and remind you how important it is to review and update your employee information as changes take place.

You can do this quickly and easily through 
my‑benefits® for Plan Administrators, Chambers Plan’s online administration platform. You can update your employees’ status and coverage levels, enrol new employees, and update earnings from ANYWHERE, at ANY TIME.


There are a number of reasons it is important we receive timely notification of employee additions and status changes:

  • If employees are not insured on time, they may be subject to a medical review, placing their insurability— or that of their dependent(s)—at risk.
  • If employees’ earnings are not updated, it could leave them underinsured.
  • If an employee has had a status change (e.g. marriage, birth of a child) or is no longer employed by your company, but we have not been notified, coverage levels and billed premium could be incorrect.

If you are unsure of what earning amounts to include, please refer to the Statement of Income Worksheet found on and in the Forms & Resources for Administrators section of or speak with your local advisor. Some salary changes may not be guaranteed and require medical evidence. These individuals will be contacted directly with instructions. In cases where a salary change results in a new benefit amount, the Certificate of Insurance will be updated and can be accessed through my-benefits by both the Plan Administrator and the employee.

We highly recommend you review your billing statement to confirm your requested changes have been completed and are reflected correctly. This way you ensure benefits are administered accurately and efficiently.

Questions about my-benefits or how to submit pertinent changes? Please contact our Customer Service team toll-free at (800) 665-3365, email, or use the live ‘Chat’ function in my-benefits. We’re here to help!




my-benefits® and my-benefits health®


Every Plan member has access to their personal my-benefits account. If they have questions about their coverage, need to submit or follow up on claims, or even augment their coverage with Personal Benefitsmy-benefits provides quick and easy access to personalized information. It’s all available online, anytime either by going to my‑ or through the my-benefits app.

Through this platform, they also gain access to my-benefits health, Chambers Plan’s wellness site. Any health issue or concern brings about questions. my-benefits health provides Plan members easy access to reliable health tools and resources, allowing them to choose the best course of action for their family.

  • Find a family doctor or specialist
  • Check procedure wait times
  • Complete a free Health Risk Assessment
  • Locate patient assistance programs
  • Explore resources on senior care
  • Search Canadian prescription drug and conditions libraries
  • Read topical newsletters

If your employees have not yet signed up for my-benefits, registering is easy. All they need is your firm number and their certificate number. They can then download the app from the Apple App Store or Google Play, or they can go to, and set up their account. Share this video and encourage them to sign up to have their benefits and more at their fingertips.

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